An online parcel delivery company in Britain stopped its artificial intelligence (AI) feature after a disgruntled customer got the system to write a poem criticizing the quality of the company’s customer care.
The bot wrote, “There once was a chatbot named DPD, Who was useless at providing help,” after Ashley Beauchamp gave up on getting it to provide her with a customer service phone number and requested that it instead create a poem on terrible chatbot service.
The bot went on, “DPD was a waste of time, and a customer’s worst nightmare,” before concluding, “Everyone was happy when DPD was eventually shut down. At last, they could receive the assistance they required from a genuine person.
The interaction between the pianist and conductor Beauchamp and the bot was shared on social networking platform X on Thursday, and it has been viewed 1.1 million times since then.
He claimed that after failing to acquire a parcel’s status, he first asked the bot to tell him a joke. When it completed the task, he instructed it to compose a poem about the shortcomings of automated customer care. He also gave the bot permission to swear.
Beauchamp said he hasn’t gotten the package yet on ITV television. “I believe they may now be holding it hostage. He remarked, “I wouldn’t blame them.” “That’s totally on me.”
DPD UK reported that, although it had been successfully integrating artificial intelligence (AI) into its chat system for several years in addition to human customer support, an issue had happened during a system update.
The corporation stated in a statement obtained by ITV that “the AI element was immediately disabled and is currently being updated.”
